100% Customer Success

 

100% Customer Success

Our lead focus at Ignite is customer success. But what does “customer success” really mean? It means that we work methodically and tirelessly to ensure our customers achieve the outcome they set out to achieve when they invested in our solution. Customer success is a step beyond customer satisfaction as it has defined goals and specific measures on achievement. The most important measure from the Ignite perspective is 100% as our objective is to make all of our customers truly successful in their relationship with us.

 

Success Program

To ensure you achieve your business goals with our software, we’ve institutionalized a set of interactions and deliverables that align our delivery with your needs.
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Success Stories

We’ve featured key customer stories that show you what success looks like at Ignite. Dive in and learn how our solutions can help your teams be more productive and more engaged.
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StarwoodCustomerSuccess

“The pricing and room availability information presented to our customers in the end equates to billions of dollars of revenue to our company. It all starts with a foundational piece of our system that has to be performance centric, consistent and resilient – a cash register of sorts. That is ObjectStore."

Tom Seremet
Director of Availability Technologies
Starwood Hotels and Resorts

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DeltaCustomerSuccess2

“With ObjectStore at the core of our mission critical reroute application for more than a decade, Delta is leading the skies in efficient rerouting and all of the benefits that come from it.”

Darrell Haskin
Director, Information Technology
Delta Airlines

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DalkiaCustomerSuccess2

“Dalkia’s recent growth has been amazing, and with G2 Enterprise we are in a position to provide the high level of service our customers deserve. Optimization of our application built on G2 will allow us to reach new heights globally.”

Philippe Maine
Business Solutions Manager
Dalkia Group

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LombardCustomerSuccess

“ObjectStore has contributed to our continued leadership by allowing us to know more and do more for our clients in seconds, instead of minutes or even hours.”

Christophe Gabriel
Chief Information Officer
Lombard Odier

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